Terms and Conditions

GENERAL

By using the Timber Treasures website you agree that you have read, understood and accepted these terms and conditions. All website transactions with Timber Treasures will be in accordance with these terms and conditions.
We have the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case we will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as NZ Timber Product for any transactions through this website.
All prices displayed on our website are in NZ Dollars and include GST.
Timber Treasures use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.

Special Engraving

Most special engraving is $55 however if the image you supply is particularly large or intricate in nature, there may be an additional cost. If this is the case, we will contact you before starting the work.

SHIPPING

We will endeavour to dispatch all orders received within 2-3 working days of receiving payment for a standard order For a product with engraving it could be 3-4 working days, but if you need it urgently we can discuss this before you buy the item. To add special engraving ( logos or photos) it would normally be 6-10 working days If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.

DELIVERY

As we use Courier Companies a signature is required so please supply either a business or home address where this is possible. If the address is a rural delivery you can choose to collect the parcel from the nearest courier depot or supply us with another address. Please contact us for details of the nearest agent in your area before ordering.

REFUNDS/ RETURNS

If you receive a product that is damaged we can either refund or replace the item.
If you wish to return a product please contact us within 7 days to discuss the reason.
We transfer your engraving details directly from the order to try and eliminate possible errors. We will where possible send a photo of a product which has an inscription or logo for you to check before dispatch. If there is an error and it’s our fault we will rectify this at our cost. If it’s not our error we can usually rectify the error but there may be a charge In the event of a return.

Photos of the inside of all products are on the wedding, birthday and baby pages. Also each of the product pages has photos of the inside. We strongly suggest that you check these before you order. We find some customers haven’t noticed them and just go by the outside appearance so don’t appreciate the differences between the ranges.

PRIVACY POLICY

We respect your privacy. We will never disclose, share or sell your email address, or other contact information to any other company. We only collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will remain strictly confidential. Should you ever want your details removed from our database, simply let us know and we will process your request immediately.


Timber Treasures

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Terms and Conditions